MANDATORY INFORMATION FOR PURCHASERS AND VISITORS OF THE AQUAPARK
1. SECURITY OF PAYMENT WITH DEBIT/CREDIT CARDS
Confidentiality of your data is protected and secured by utilization of SSL encryption. Web pages for payment via Internet are secured by utilization of Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a procedure of data encryption in order to prevent unauthorized access during their transmission.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Webteh WebPay Payment Gateway and vice versa. Webteh WebPay Payment Gateway and financial institutions exchange data by using Virtual Private Network (VPN) which is also protected against unauthorized access.
Webteh is PCI DSS Level 1 certified payment service provider and the security standard is prescribed by Visa and MasterCard rules. Credit cards are not stored by Merchant and are not available to unauthorized personnel.
Asket d.o.o. does not keep credit card numbers and they are not available to unauthorized personnel.
Payment service is based on 3-D Secure standard which currently offers the most secure payment with credit and debit cards in Internet environment. In case that user’s card participates in 3-D Secure program, the purchaser shall be asked for additional identity checking in order to verify that it is the user that uses the card.
2. PRIVACY STATEMENT – „Statement on personal data protection and collection“
ASKET d.o.o. respects your privacy and is committed to protecting your personal details. The collection and storage of information is conducted in accordance with the provisions of the Personal Data Protection Act.
The following information we require from you is protected: name, address, e-mail address, telephone and other information which you request be protected. You may remove your name from our mailing list at any time through an explicit request made in person and your information will not be used by ASKET d.o.o. for promotional purposes. In that case, ASKET d.o.o. will use your information for internal purposes only, i.e., for IT statistical analysis of information.
All information requested by ASKET d.o.o. is used exclusively for:
• responding to your questions as effectively as possible
• ensuring that the requested service is provided
• entering you into our prize game system
• promotion of our services
• internal statistical analysis
ASKET d.o.o. guarantees that the information provided will be used for the above-stated purposes only. By submitting your personal information through all means of communication, you are explicitly permitting ASKET d.o.o. to contact you for the above stated purposes. You are required to notify ASKET d.o.o. in writing if you do not want ASKET d.o.o. to establish contact with you. Upon receiving a newsletter, you will be given the option to remove your name from the mailing list.
Once you submit your information and permit us to contact you, your name will be placed on our mailing list. The moment of application marks your acceptance to be contacted. Protection of the privacy of your information is permanent. At any time, you may remove your name from our mailing list. ASKET d.o.o. will use your information for internal purposes only, i.e., for IT or statistical analysis of information.
Our website contains links to enable you to visit other websites. Once you have used these links to leave the site, you should note that ASKET d.o.o. is not responsible for the privacy policies or practices of any third party.
As with many other sites, our site may use “cookies” or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove or block cookies at any time from your computer, you can update your browser settings (consult your browser’s “help” menu to learn how to or block cookies). We also may collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our site and to understand how you interact with our emails or advertisements.
3. CURRENCY CONVERSION STATEMENT
Prices shown on the www.aquacolors.eu are displayed in Croatian curreny HRK and are inclusive of VAT at the applicable rate.
All prices and offers remain valid as advertised from time to time. The HRK price of a product displayed on the www.aquacolors.eu at the time the order is accepted will be honored, except in cases of patent error.
If purchaser is a customer whose credit/debit card is not denominated in HRK , the final price will be calculated in accordance with the applicable exchange rate on the day purchasers card issuer processes the transaction.
4. GENERAL TERMS AND CONDITIONS OF PURCHASE
These terms and conditions define purchase order, payment, delivery, refund and complaint procedure, as well as copyright protection and general provisions for business operations when purchasing a product offered by this Internet shop. www.aquacolors.eu can be used for your private utilization without any utilization fee, and under the following conditions and rules.
Seller is ASKET d.o.o., and purchaser is a visitor of this web site who has fulfilled an electronic order and has effected payment with debit/credit card or by bank transfer.
4.1. Purchase order procedure
Purchaser orders the tickets through an electronic order form. Each person who ordered at least one ticket in an electronic way, filled in the requested data and sent the order is considered as purchaser.
All services/products offered in the internet shop at the web site www.aquacolors.eu must be paid for once they are ordered. Tickets are ordered in an electronic way by putting the subject tickets in the shopping cart. Any order is considered final and binding once confirmed by the purchaser in the form of a received order confirmation sent to the email address of the respective purchaser that he/she has entered when registering.
Price of products/services: All products and services offered in the internet shop at the web site www.aquacolors.eu have current prices displayed in HRK or EUR . The prices are valid at the moment the purchaser confirms his/her order. All prices include VAT. Prices of selected products or services are time-limited (limited offers). Discounts offered on the internet shop cannot be combined with any other discounts or special offers.
4.2. Payment procedure
We accept Visa, MasterCard and Maestro Card and any other methods which may be clearly advertised on the website www.aquacolors.eu from time to time. Once this transaction is complete, purchaser will then return to www.aquacolors.eu Payment will be debited and cleared from purchasers account upon dispatch of purchasers order by www.aquacolors.eu. Purchaser confirms that the credit/debit card that is being used is his/hers or that he/she had been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to www.aquacolors.eu , we will not be liable for any delay or non-delivery.
4.3. Delivery conditions
Seller is obligated to send the tickets to the purchaser at the moment when the seller has received on line transaction confirmation.
The tickets are send to the purchaser via electronic way on his email address that he put into the order form. On every ticket is a unique code that the purchaser has to show at the cashier of seller when he enters the aquapark Aquacolors Poreč.
If respective purchaser fails to use purchased tickets to aquapark Aquacolors due to his/her own reasons, Asket d.o.o. does not offer any financial or other compensation.
Use of an aquapark Aquacolors E-Ticket confirms acceptance of the following Terms and Conditions:
• E-Tickets are available for entrance to the park only. Other services provided by aquapark Aquacolors must be purchased at park entry or while in the park.
• E-Tickets are valid until the end of the current season (preeseason, mid season, high season)
• Once expired E-Tickets cannot be refunded or extended.
• E-Tickets are not transferable and cannot be redeemed for cash or be used in conjunction with other offers.
• An E-Ticket is valid for use on any day the park is open to the General Public as per the Opening Times shown at www.aquacolors.eu
• E-Tickets are not valid when the park is closed.
• An E-Ticket can only be used for single holder and entitles the holder to one only entry to the park. All Barcodes are tracked by our system and can only be used once.
• E-Tickets are not exchangeable and cannot be used in conjunction with other offers.
• Special offer tickets should be accompanied with the passport or any other form of identification document.
4.4 . Terms and conditions of complaint and refund
Seller undertakes to send a correct ticket which is equal to the description posted on www.aquacolors.eu. In case of faulty product, the purchaser is obliged to address a complaint within 4 business days and send back the faulty product. www.aquacolors.eu undertakes to resolve a complaint within 40 business days.
In case of refund by www.aquacolors.eu , the latter undertakes to make refund to the purchaser within 14 business days.
No refunds are payable in the event if a ride or park closure for any purpose outside our control. Aquapark Aquacolors reserves the right to alter Prices, Terms and Conditions without notice.
It is the responsibility of the purchaser to maintain security of the E-Ticket. Lost or Stolen E-tickets will not be refunded by aquapark Aquacolors.
4.5. Competent court
In case that the purchaser is not satisfied with solution of the complaint by www.aquacolors.eu , he/she is entitled to ask for arbitration before a court. For such case, the competent court is the Commercial Register of District Court in Pazin in Republic of Croatia, company number 33574721500, registrated office at Molindrio 18, 52440 Poreč, Croatia.
4.6. Copyright protection
Purchaser/visitor undertakes not to copy and/or publish any material that is subject to copyright or other intellectual property rights, without explicit consent of the respective holder of the rights.
4.7. General information
ASKET d.o.o. reserves the right to change these conditions and rules.
When purchasing the ticktes, the purchaser assumes responsibility for accuracy and completeness of all entered data.
Services provided by WWW.AQUACOLORS.EU Internet shop do not include costs that purchaser bear by using computer equipment and services for access to our site.
In case of problems, we kindly ask purchaser to report them to our Contact Center (firstname.lastname@example.org) in order to eliminate them as soon as possible.
5. GENERAL TERMS AND CONDITIONS IN THE AQUAPARK AQUACOLORS
5.1. Cash less system
Aquapark Aquacolors introduces a cashless system for payments within the park. A bracelet with a unique barcode helps visitors to buy the products and services they need without the use of credit cards or cash.
During your entrance to the park a special waterproof bracelet is been positioned on the hand of all visitors regardless if they have bought a ticket online, from a travel agent or from the entrance. ATTENTION. DO NOT REMOVE IT. It will be removed during your exit from the park.
Please note that each bracelet carries a unique identification number which allows you to purchase products or services up to 350 HRK which will be paid at the exit of the park. Bracelets are not transferable.
Bracelets for children up to 14 years allow purchase for up to 80 HRK. This is to protect parents and avoid a large bill at the end of the day. At the same time it gives the opportunity to children to learn how a bar code works. Children below 100 cm of height do not get a bracelet.
In case you lose your bracelet there is a penalty of 500 HRK. This is to ensure that the holder of the bracelet knows that he is responsible for it and will make sure that his or her bracelet will not fall in to wrong hands and used by others. In case child up to 14 years lose the bracelet penalty is 80 HRK.
Please note that the bracelet is connected via number to your voucher, and the time you entered the park.
Please contact reception in case of loss immediately if lost or cut.
5. 2. Supervision and responsibility:
All children under the age of 14 years must be accompanied by an adult who shall be solely responsible for their care and conduct whilst on the premises.
As a guardian it is your responsibility to assess the swimming abilities and limitations of children under your care.
The owners and operators of the premises (Aquapark Aquacolors) are not liable for and you irrevocable release them from any liability for death, personal injury, property loss or damage arising from whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on these premises.
For camping teams, schools and other groups that include children below the age of 14 years old the person responsible is the team leader and his or her assistants. The owners and operators of the premises (Aquapark Aquacolors) are not liable for and you irrevocable release them from any liability for death, personal injury, property loss or damage arising from whatsoever (including the negligence of staff to the fullest extent permitted by law) whilst you are on these premises.
5.3. Health and physical requirements
To ensure the safety of patrons and staff, some activities may enforce an age, height, weight limits and/or clothing requirements.
Patrons with medical conditions are responsible for assessing whether they can participate. You must seek medical advice if uncertain.
Patrons with casts, footwear, piercing, wristwatch, eyewear or any hard or sharp objects are not permitted on any water slides and may be restricted on certain rides. If uncertain of the restrictions for each ride, please ask staff or check signs prior to participating.
In accordance with hygiene considerations, all children who are not toilet-trained are required to wear waterproof nappies whilst using aquatic activities.
5.4. Broadcasting copyrights
Photography, movies or videos:
Photography, movies or videos taken by you must be for your own personal use and enjoyment and not for commercial purpose (must be of your own family or friends only).
You agree that during your visit at aquapark Aquacolors we may use any photographs or video that we may take of you for our commercial purposes, without payment or your written or verbal consent.
We reserve the right to use any photographs or videos taken in our advertising material, brochures, leaflets, posters, websites, and social media.
5.5. Locker hire
Lockers are available for hire for a price according to size, for the storing of personal belongings. The price using of one locker is 5kn.
It is your responsibility to ensure your locker is secured properly at all times during the period of hire. We are not responsible for the loss of any property from your locker due to your incorrect use.
We reserve the right to open, search, and empty any locker if any illegal activity is suspected. At no time shall any dangerous, flammable or illegal substances or equipment be stored in a locker.
Aquapark Aquacolors, the owners, its staff and operators are not responsible for any stolen goods either within the park areas or in the parking area. The water park rents lockers for a price at the shop.